There situations when sentiment feedback is not enough. Customer can leave negative reaction, but you can figure out what does it mean?
You're asking yourself: Is my page not clear enough? Is there any important part I'm missing? Or customer is frustrated at anything not related to this page but whole issue he has.
Forms are solving exactly that problem. You can show questions and save the answers. You can ask anything. What is unclear or about general feedback. Responses will help you improve your documentation and understand customer needs.
- Separate forms for positive and negative feedback
- Various question fields to choose
- No submissions limit
Click "Create form" to start learning how to configure feedback forms in your HappyReact project.